What is Unified Communications ?
Unified communications (UC) is an umbrella term for the integration of multiple enterprise communication tools — such as voice calling, video conferencing, instant messaging, presence, and content sharing — into a single, streamlined interface, with the goal of improving user experience and productivity. UC technology lets users switch seamlessly from one mode of communication to another in a single session, whether on a desktop computer, laptop, tablet, or smartphone. For example, someone might initiate a conversation via chat before escalating the interaction to a video conference with a single click without having to open a separate, video-only application. Many UC systems also integrate with third-party business applications, such as project management software, to enable the centralization of information and resources, as well as more efficient workflows.
UC technology facilitates the integration of software that supports both real-time communications (RTC), such as voice over IP (VoIP), and asynchronous communications, such as persistent chat, so end users can access UC tools from anywhere. Many UC systems are predicated on team collaboration and offer messaging-centric workflows and cooperative features, such as real-time file sharing and annotation. These next-level UC systems are referred to as unified communications and collaboration (UCC).
UC’s increasing popularity is part of a larger digital transformation and cloud migration underway across many enterprises. The COVID-19 pandemic and the need to support a remote workforce accelerated this shift, with organizations relying heavily on UCC technologies to enable remote work.
How Does Unified Communications Work?
A UC environment is typically supported by one or more back-end management systems, sometimes called UC platforms, that facilitate integration among services, as well as the front-end clients that provide access. For example, a web conferencing system makes use of an audio conferencing system, which is built on an underlying IP telephony platform, while a unified messaging client enables click-to-talk, click-to-chat, and click-to-video functionality.
UC systems and their components can be deployed on-premises, in a public or private cloud, or as a combination of all three. Cloud-based UC services, also called unified communications as a service (UCaaS), are gaining traction. An open-source project called WebRTC lets RTC be embedded into web browsers. This lets users access services via a browser like Google Chrome rather than a downloadable, standalone app.
Historically, single-vendor UC environments have demonstrated the tightest integration and compatibility. Interoperability among vendors is an ongoing challenge in UC. However, it has been mitigated, in part, by partnerships, common protocols, and open application programming interfaces (APIs).
The digital transformation of the enterprise has seen UC evolve far beyond rudimentary telephone systems to include video conferencing, team messaging, and virtual collaboration.
What Are the Benefits of Unified Communications?
UC is often credited with increasing employee productivity, supporting more communication and collaboration than the legacy phone system. Specific technologies, such as video conferencing, are linked to reduced travel costs, greater efficiency, more flexibility, and better engagement. With UC technologies, employees can work from the office, their homes, or the road using a variety of devices, including desktop computers, laptops, and mobile devices.
UC benefits can also stretch to an organization’s customer base. Organizations that integrate UCaaS solutions with social media, customer-facing apps like chatbots or call center platforms can directly engage with their customers — or students and patients in the education and healthcare sectors, respectively — to provide real-time feedback and a better customer experience.
Comprehensive Solutions for Modern Businesses
FSET provides a range of unified communications solutions that cater to the unique needs of modern businesses. From the installation and support of company-wide phone systems to individual desk phones, we ensure that your team stays connected and productive. Our solutions integrate various communication methods, including phone calls, video conferencing, SMS, email, and live chat, allowing your team to collaborate in real-time and access data from a centralized location.
Cost-Effective and Flexible Integration
Our UCaaS solutions are not only comprehensive but also cost-effective. We implement PBX systems, network cabling services, and fiber optic solutions to ensure seamless connectivity. With features like real-time status indicators and messaging integration, your team can communicate more efficiently and effectively.
Cutting-Edge Technology for Enhanced Connectivity
FSET empowers your business with advanced communication features. Enjoy the convenience of real-time status indicators, streamlined delivery of faxes and voicemails directly to your inbox, and seamless integration of instant messaging. Our solutions are designed to enhance user experience and boost productivity.
Security and Reliability You Can Trust
As an ISO/IEC 27001:2022 certified IT and Managed Services Provider, FSET is committed to maintaining the highest standards of information security. Our unified communications solutions are designed to be secure, efficiently managed, and scalable, ensuring that your business communications are always reliable.
Expert Support for Seamless Implementation
Our team of experts provides top-tier structured cabling services, ensuring high-quality installation of CAT5e, CAT6, and CAT6a cables to meet the demands of modern businesses. We also offer expertise in cable management and trenching services to optimize your data room and expand LAN connectivity.
Elevate Your Business Communications with FSET
At FSET, we understand the importance of staying connected, efficient, and flexible within your business. That’s why we offer Unified Communications as a service , a comprehensive solution designed to elevate your business communications and streamline your operations.
At FSET, we are dedicated to helping your business thrive. Our unified communications solutions are designed to improve collaboration, boost productivity, increase mobility, and enhance user experience. Whether you’re looking to upgrade your existing communication systems or implement new ones, FSET has the expertise and technology to meet your needs.
Ready to transform your business communications? Contact us today to learn more about our Unified Communications as a Service (UCaaS) solutions and how we can help your business stay connected and competitive.
